Privacy Policy

Welcome to the privacy policy of Ambrosia Sweets. We are committed to protecting your personal data and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have in relation to it. This applies to all information collected through our website, Ambrosia Sweets (the "Site"), and any related services, sales, marketing, or events.

1. What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our Site, or otherwise when you contact us.

Personal Information You Disclose to Us

The personal information that we collect depends on the context of your interactions with us and our Site, the choices you make, and the products and features you use. The personal information we collect may include:

• Names: To identify you as a customer or interested party.
• Contact data: Such as email addresses and phone numbers, for communication regarding your orders or inquiries.
• Shipping and billing addresses: Essential for fulfilling orders for our artisan candies, gourmet chocolates, seasonal treats, and custom candy orders.
• Payment information: Financial data (e.g., credit card numbers, payment account details) is processed securely and not stored by us directly; handled by PCI-compliant payment processors.
• Order details: Information about the products you purchase, preferences, and custom candy order specifications.

Information Automatically Collected

Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Site. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes.

• Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Site.
• Device Data: Information about your computer, phone, tablet, or other device you use to access the Site.
• Location Data: While generally not precise, it may indicate your general geographic region.

2. How Do We Use Your Information?

We use personal information collected via our Site for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To facilitate account creation and logon process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account).
• To fulfill and manage your orders: To process your purchases, payments, and deliver the sweet treats you've ordered.
• To send you marketing and promotional communications: If you opt-in to receive such communications, regarding new products, special offers, or events related to our confectionery.
• To send administrative information: Such as product information, new features, and/or changes to our terms, conditions, and policies.
• To request feedback: And to contact you about your experience on our Site.
• To protect our Site: As part of our efforts to keep our Site safe and secure (e.g., for fraud monitoring and prevention).
• To enable user-to-user communications: With your consent, if specific features allow it.
• To respond to user inquiries/offer support to users: To resolve any potential issues you might have with the use of our services.
• To deliver targeted advertising: If you consent, to provide you with relevant content and confectionery promotions.
• For other business purposes: Such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Site, products, marketing, and your experience.

3. Will Your Information Be Shared With Anyone?

We only share information in the following situations:

• With vendors, consultants, and other third-party service providers: Who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We have contracts in place with these service providers, designed to protect your personal information.
• For business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With business partners: To offer you certain products, services or promotions in collaboration with our business partners.
• When legally required: To comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• To protect our rights: Where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.

4. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

5. How Long Do We Keep Your Information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless otherwise required by law.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.

However, please remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk. You should only access the services within a secure environment.

7. What Are Your Privacy Rights?

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right to:

• Request access to your personal data.
• Request rectification of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request data portability.
• Withdraw your consent.

If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.

If you are a California resident, you are granted specific rights regarding access to your personal information.

8. Do We Make Updates to This Policy?

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

9. How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may contact us at: